1. What is the discount for this promotion?

All eligible products are offered at 20% OFF sitewide. The discounted price will be shown automatically at checkout.

2. How long does the promotion last?

The promotion is available for a limited time only.
Once the event ends, prices will return to their original amounts.
This Christmas promotion ends on Dec. 30, 2025 (PST).

3. Are all products included in the 20% OFF promotion?

Most products are included.
However, custom items, special-priced products, or certain restricted categories may be excluded, depending on availability and policy.

4. Can I apply the discount to an order I placed before the promotion started?

No.Once an order is submitted, the price at that time is final. We do not offer price adjustments or retroactive discounts.

5. What if I place the order during the promotion but complete payment after it ends?

The discount applies only if the payment is successfully completed within the promotion period.
Orders paid after the deadline will not receive the discount.

6. Will shipping or processing times be affected during the promotion?

Due to increased order volume, slight delays may occur.
We will process and ship all orders in the order they are received.

7. Are discounted items eligible for returns or exchanges?

Yes, following our standard return policy.
Refunds for returned items will be based on the amount actually paid, not the original price.

8. Is inventory guaranteed during the promotion?

Inventory is not guaranteed.
Even if an item shows as “in stock” on the website, actual availability may vary.

9. Does the store reserve the right to modify the promotion?

Yes. The website reserves the right to adjust, suspend, or interpret the promotion within applicable legal limits.

If you have any questions about this promotion or your order, our customer support team is here to assist you at any time. Feel free to contact us — we're happy to help!