How can we help?

1. What is the discount for this promotion?

All eligible products are offered at 15% OFF sitewide during the Spring Electronics Sale.
The discounted price will be automatically applied at checkout.

2. How long does the promotion last?

This is a limited-time promotion.
The Spring Electronics Sale ends on April 5 (PDT).
After the promotion ends, most product prices will return to their regular amounts.

3. Are all products included in the 15% OFF promotion?

Most products are included in the promotion.
However, custom items, special-priced products, or certain restricted categories may be excluded depending on availability and policy.

4. Can I apply the discount to an order placed before the promotion started?

No.
Once an order has been placed, the price at the time of purchase is considered final.
We do not offer retroactive discounts or price adjustments for previous orders.

5. What if I place an order during the promotion but complete payment after it ends?

The discount is valid only if the payment is successfully completed during the promotion period.
Orders paid after the promotion deadline will not receive the promotional discount.

6. Will shipping or processing times be affected during the promotion?

Due to increased order volume during the event, minor processing delays may occur.
All orders will be processed and shipped in the order they are received.

7. Are discounted items eligible for returns or exchanges?

Yes. Discounted items are eligible for returns or exchanges according to our standard return policy.
Refunds will be issued based on the actual amount paid, not the original product price.

8. Is product inventory guaranteed during the promotion?

Inventory availability is not guaranteed during the promotion.
Even if a product is listed as “in stock”, actual availability may change due to high demand.

9. Does the store reserve the right to modify the promotion?

Yes.
The website reserves the right to modify, suspend, or interpret the promotion within applicable legal limits.

10. Who can I contact if I have questions about the promotion?

If you have any questions about the Spring Electronics Sale or your order, our customer support team is ready to help.
Feel free to contact us anytime — we're happy to assist you.